EARLY WARNING FRAUD DETERMINANTS IN BANKING INDUSTRIES
1,2,3,4Universitas Mercu Buana, Jakarta, Indonesia.JL. Meruya Selatan, Kembangan, Jakarta Barat, Indonesia.
ABSTRACT
This study examined the effect of information technology governance, internal control, and organizational culture of early prevention of potential fraud based on the perception of bank employees. The population was all the Indonesia Stock Exchange listed banks. The sampling method used a combination method, namely random sampling for bank selection and convenience sampling of survey respondents. The number of sample banks that responded was 14 banks, and the number of respondents was 72 people. We measured the variables with a Likert scale and used partial least square (PLS) for the data analysis. The results proved that internal control and organizational culture had a significant positive effect on early warning for fraud. Information technology governance had a positive, but not significant impact on early warning for fraud. Therefore, the banking industry, which has highly regulated business activities has implemented adequate internal control and organizational culture as an effective early warning for fraud. Despite the application of IT in the banking industry in Indonesia it has not been massive, so the influence of IT governance on early warning of fraud was not significant.
Keywords:Information technology, Governance, Income control, Corporate control, Fraud.
JEL Classification:F65; G21; G32; M41; M42.
ARTICLE HISTORY: Received: 21 February 2020, Revised: 3 April 2020, Accepted: 7 May 2020, Published: 28 May 2020
Contribution/ Originality: This research provided empirical evidence about how information technology governance, internal control, and organizational culture can be useful tools in early warning of fraud in banking companies in Indonesia and can be beneficial for banking companies in other countries.
The national financial industry, especially banking, is currently overshadowed by acts of crime that manipulate information intending to earn profits (fraud) committed by internal and external parties. According to the FICO-Fair Isaac Corporation (2019) there are several issues surrounding fraud in the Asia Pacific (APAC) banks that include:
Three of the four banks in the Asia Pacific anticipate that fraud in their country will increase in 2019. FICO surveyed 50 executives from financial institutions across the region at the Annual Asia Pacific Fraud Forum held in Bali, Indonesia. Of the banks surveyed, 54 percent said there would be a moderate increase in fraud in 2019, while 20 percent said there would be a significant jump. The Financial Services Authority has also noted that there were 108 cases of banking crime for almost two years (2014-2016). The following can be seen from Table 1.
Table-1. Cases of Crime in Banking for the 2014-2016 Period.
Year |
Cases |
Case type |
2014 |
59 cases |
|
2015 |
23 cases |
|
2016 |
26 cases |
Source: Audrience (2016).
According to the Executive Chairman of the Banking Supervisor (OJK-financial services authority), Nelson Tampubolon in the Socialization of Banking Crime Management and the Anti-Fraud Forum, banks are an industry that has a high complexity of irregularities, both administratively and leading to criminal acts or fraud (Ariyanti, 2016). Thus, banks must be able to apply the principle of prudentiality so that banks can avoid these problems, and the trust of the people who save funds in banks can be well maintained. The Association of Certified Fraud Examiners (ACFE) Indonesia, in collaboration with the White Collar Crime Research and Prevention Center (P3K2P) in 2016, conducted a survey of fraud in Indonesia. This survey was conducted by distributing questionnaires to Certified Fraud Examiner (CFE) certificate holders and practitioners who were experienced in fraud checks. The results of the studies in Table 2 describes:
Table-2. Case Findings by ACFE 2017 Indonesia.
Number |
Fraud Type |
Total Cases |
Percentage |
1 |
Corruption |
178 |
77% |
2 |
Asset misappropriation |
41 |
19% |
3 |
Financial Statement Fraud |
10 |
4% |
Source: ACFE Indonesia (2016).
ACFE Global states that the manipulation of financial statements is the most detrimental fraud. That is because financial statement fraud has significant implications such as information fraud on the stock exchange, and crime due to tax information fraud. By analyzing and examines financial statements, acts of corruption can be detected in less than 12 months (Khurana & Raman, 2004). Acts of corruption can also be identified through reports from internal company employees themselves (Hogan & Wilkins, 2008). Financial institutions need a fraud detection system and should not only rely on early warning.
Indonesia continues to develop technology to detect fraud early (PT Bank Rakyat Indonesia Tbk (BRI)) to anticipate that cases of skimming debit cards will not be repeated (Fadhilah, 2019). Research conducted by Van Der Zee and De Jong (1999) conveyed that information technology governance is the governance process of organizations that align operations with information technology services to support strategic goals and achieve their performance targets.
Research on fraud in the banking industry has been carried out by Meliana and Hartono (2019) about what motivates banking crime in Indonesia. Evidence was taken from various banking crime cases that occurred in Indonesia in 2017 - 2018. The study found that almost 50% of banking fraud occurred in state-owned banks (SOEs-BUMN), and 80% of banking fraud perpetrators was at the management level. There is research related to the implementation of appropriate information technology management conducted by Krisanthi, Sukarsa, and Bayupati (2014) and this study concludes that at present, the control of information technology in the banking industry in Indonesia has not been well established. Hence, there is no clarity regarding governance policies that manage information technology and the feasibility and security of information technology services.
There is also research related to fraud prevention and detection conducted by Maliawan, Sujana, and Diatmika (2017) where internal control has a significant influence on fraud prevention at Bank Mandiri. Thus, internal control is needed to prevent fraud. However, research conducted by Ahriati, Basuki, and Widiastuty (2015) stated that internal control has no significant effect on fraud prevention. Previous research conducted by Geriesh (2003) conveyed that organizational culture significantly influences fraud prevention. That is because the existence of a great organizational culture will impact the awareness and the sense of ownership to all employees involved in managing the organization. With a high sense of ownership, all employees have a high sense of responsibility so that the incidence of fraud committed by employees and management of the company will lower the chances of it happening. Research related to governance conducted by Curti and Mihov (2018) stated that governance has a significant effect on fraud prevention. The better the application of governance, the lower the chance of fraud.
Based on the phenomena and previous studies, the problems in this study included: (i) Does the governance of information technology affect fraud prevention? (ii) Does internal control affect fraud prevention?; and, (iii) Does organizational culture affect fraud prevention?. This study analyzed the factors that influence fraud prevention from information technology governance aspects, internal control aspects, and aspects of organizational culture.
This research contributes input to stakeholders related to the banking industry to prevent fraud. By knowing the factors that can prevent fraud, it will increase the trust of the public, which will have an impact on the stability of the country's financial system. This research can also be used as a reference for further research on the topic of fraud prevention.
2.1. Agency Theory
Agency theory is the representative relationship between shareholders as principals and management as agents. An agent is contracted by the shareholders to manage the company, according to the interests of the shareholders (Jensen & Meckling, 1976). Therefore, management must account for all their work to shareholders (Godfrey, 2005; Utami & Nugroho, 2018). The perspective of agency theory is the basis used to overcome the problems of internal control and organizational culture. In this agency theory, there is a potential for conflict between the agency and the principal because there is information asymmetry as agents and principals have different interests. The difference in interests can be a source of fraud, where agents want to maximize company profits in the short term without regard for the company's long-term sustainability (Nugraha, Nugroho, & Setiawan, 2020; Suryo, Nugraha, & Nugroho, 2019; Utami, Nugroho, & Farida, 2017).
2.2. IT governance
IT governance determines decision rigidity and accountability frameworks to drive desirable behavior in using IT (Soltani, 2014). Information technology governance is an incorporated part of organizational management that includes leadership, data structure, and organizational processes. This assures that information technology organizations can be used to maintain and expand corporate strategies and objectives (Tallon, Kraemer, & Gurbaxani, 2001). The aim of IT governance, according to Armistead and Simon (1998) and Paul and Pinsonneault (2011) is as follows:
The implementation of IT in a company requires good governance. Governance in IT, according to Weill and Ross (2005) requires the following principles:
IT governance specifies the decision rights and accountability framework to encourage desirable behavior in using IT. Therefore, a financial institution such as banking needs an early warning system to detect fraud. Good governance of information technology (IT) can be achieved by using IT management standards that have been developed by an international standard IT Framework, COBIT, IT-IL Management, COSO, ISO IT Security. Based on the IT Governance structure, all information systems in the company (Business Information Systems) can be directed (regulated) to be in line and support the organization's strategy, so the company can then reduce the risk of using IT and be able to control IT applications. Thus, if the application of IT governance in a company is implemented effectively, then the opportunity for fraud can be prevented early on He, Ma, Zhang, Chen, and Bu (2011). In other words, the adoption of IT governance must support the effectiveness of fraud prevention.
2.3. Internal Control
Internal controls are designed to provide guarantees related to business activities to achieve goals with measured risks. According to Goh (2009) and Hooks, Kaplan, and Schultz (1994) the elements in internal control include:
Haugen and Selin (1999) and Rae and Subramaniam (2008) stated that there are several environments of internal control which include:
The primary prevention of fraud is to build an internal control system in every activity of the organization. Internal controls to prevent fraud effectively must be reliable in the design of control structures and sound practices in their implementation. Meliana and Hartono (2019) have conducted exploratory studies related to factors that motivate banking crime in Indonesia using qualitative methods. The results show that the internal control of banks is weak. The low internal control over the banking system is an opportunity to commit criminal actions that will have an impact on decreasing customer trust. Research on internal control with fraud prevention has also been conducted by several researchers that including Higgins (2012); Maliawan et al. (2017) and Sitawati and Mulya (2018). Referring to the previous research, they stated that internal control has significant effects on fraud prevention. The study states, if there is appropriate internal control, it can reduce the tendency for fraud. However, if the internal controls applied are ineffective and not following company conditions, then the likelihood of potential fraud will be higher.
2.4. Organizational Culture
The definition of organizational culture is a set of values held by an organization that is then implemented to all employees in the organization in viewing, thinking and acting, and reacting to various environments (Al-Alawi, Al-Marzooqi, & Mohammed, 2007). Based on this definition, it can be said that an influential culture will support the creation of positive achievements for its members. The great organizational culture will be adhered to by all internal employees of the company as well as by all stakeholders. The organizational culture internalized and exemplified by top management will influence the behavior of subordinates, both within the organization and outside the organization. An excellent example of a leader in implementing organizational culture will have a significant impact on the implementation of organizational culture by all employees. Thus all employees will have a sense of ownership and responsibility for the sustainability of the company (Nugroho, Hidayah, Badawi, & Mastur, 2020; Pierce, Rubenfeld, & Morgan, 1991). Also, according to Sharifirad and Ataei (2012) and Warrick (2017) seven main elements establish an influential organizational culture as follows:
A great organizational culture is vital in preventing fraud. Preventive actions can be implemented through a well-developed work culture where the corporate culture will produce fundamental ethical values of the organization, such as upholding honesty, integrity, and responsibility (Verhezen, 2010; Warrick, 2017). Thus, a great organizational culture can anticipate fraud that will impact on an excellent performance and ultimately increase customer confidence in the bank. One of the bank's efforts is to maintain a reputation that aims to increase customer confidence. Customer trust is essential for the banking industry because customers trust to put their money in the bank, and if they rush their cash in the bank, the bank will collapse (Nugroho, Villaroel, & Utami, 2017; Nugroho., Badawi, & Hidayah, 2019). Research on organizational culture can prevent fraud according to Purnamasari and Amaliah (2015).
The results of his study show that organizational culture has a significant positive effect on fraud prevention and is also in line with research conducted by McConnell (2013) and Vollmer (2018). Organizational culture reflects the character of the organization, where organizational culture is a guideline for all members of the organization in carrying out their duties. A great organizational culture can be a tool to compete with competitors: if the culture in an organization has bad habits, it will harm the organization itself, making it difficult for organizations to achieve the goals set. The company culture is also a reflection of employee behavior in the company.
2.5. Fraud
Fraud is a deliberate act by a person or persons among management (persons responsible for governance), employees, or third parties, by deceiving to obtain unjustified or illegal profits. According to Saunders and Zucker (1999) fraud is an unlawful act that is intentionally carried out for a specific purpose (manipulating or giving false reports to other parties) committed by people from within or outside the organization to obtain personal or group benefits that are directly or indirectly harming other parties.
Red flags are specific indicators representing potential theft occurrences and the psychology of committing fraud (Mangala & Kumari, 2015). Red flags are events and conditions indicating motivation and opportunity for potential or actual fraud occurrences. Auditors’ have a responsibility to focus on red flags while auditing. Auditors should conduct brainstorming sessions for a better understanding of the client’s business and the possible occurrence of fraud. A broad literature review has helped Mangala & Kumari, (2015) identify significant red flags in various categories of corporate fraud, as illustrated in Figure 1.
Figure-1. Category-wise significant red flags.
Source: Mangala and Kumari (2015)
2.6. Research Methodology
Following the research objectives, the research design used in this study is causal design. The population was all employees working in Indonesian banking companies. Samples were selected using a combination method, namely, random sampling for bank selection and purposive sampling for respondents who were willing to participate in research. Then respondents were classified based on criteria (purposive sampling).
The selection criteria for the sample were as follows: (a) based on the level of position (the status of a permanent employee), (b) based on experience (minimum length of employment more than one year), and (c) based on education level (minimum vocational degree) Variables were measured by the Likert scale and data analysis was measured using partial least square (PLS). In this study, the author gave a weight assessment of the answers provided by respondents from the questions posed using a Likert scale with the lowest value 1 and the highest 5. Table 3 presents the variables, dimensions and indicators referred to in the literature review.
Table-3. Operationalization variable.
No. | Variable | Dimension | Indicator | Measurement Scale |
1. | Information Technology Governance (X1) | Weill & Ross Model |
|
Interval |
2. | Internal Control (X2) | Control Environment |
|
Interval |
Risk Assessment | 3. Existence and accuracy 4. Completeness 5. Assessment and allocation |
Interval | ||
Control Activities | 6. Job Description 7. Safeguarding assets 8. Accounting records |
Interval | ||
Information and Communication Systems | 9. Classification 10. Timeliness |
Interval | ||
Supervision |
|
Interval | ||
3. | Organizational culture (X3) Nugroho et al. (2020) | Seven Primary Characteristics | 1. Innovation and risk-taking 2. Pay attention to details 3. Orientation to results 4. Individual orientation 5. Orientation to the team 6. Aggressiveness 7. Stability |
Interval |
4. | Early Warning Fraud (Y)
Wise Significant Red Flag Category (Corporate Fraud) Mangala and Kumari (2015); Saunders and Zucker (1999) |
Management characteristics and influence of Control Environment |
|
Interval |
Industry Condition | Adverse regulatory environment High competition Continuous change in the industry |
Interval | ||
Operating and Financial Stability Characteristic | Complex organization structure Third-party transaction A close relationship with the auditor Financially distressed business |
Interval | ||
Susceptibility of Assets to Misappropriation |
|
Interval | ||
Inadequacy Internal Control |
|
Interval |
160 questionnaires made on E-form and non-E-forms were distributed to respondents working for selected Indonesian Banking Companies’ details as can be seen in Table 4.
Table-4. List of number of respondents in Indonesian banking companies
Bank Name | Questionnaire Sent |
Return Questionnaire |
Bank Rakyat Indonesia (Persero), Tbk | 10 |
7 |
Bank Mandiri (Persero), Tbk | 25 |
24 |
Bank Negara Indonesia (Persero), Tbk | 15 |
11 |
Bank Danamon Indonesia, Tbk | 10 |
1 |
Bank Central Asia, Tbk | 10 |
4 |
Bank Mega, Tbk | 10 |
1 |
Bank OCBC NISP, Tbk | 10 |
1 |
Bank Jtrust Indonesia, Tbk | 10 |
1 |
Bank Panin | 10 |
4 |
Bank CIMB Niaga | 10 |
8 |
Bank HSBC | 10 |
1 |
Bank Mayapada Internasional Tbk | 10 |
1 |
Bank DKI | 10 |
7 |
Bank BJB | 10 |
1 |
Total | 160 |
72 |
There were 72 questionnaires that were returned to the researchers. With 72 questionnaires, it was feasible to begin data processing because the requirements to be used in statistical test applications, namely Partial Least Square (PLS) software were fulfilled, with data of at least 30 and above. Respondents in this study included all employees who worked for Indonesian banking companies, which would later be classified according to Table 5.
Table-5. Profile of banking company respondents.
Classification | Total |
Gender | |
Man | 37 |
Women | 35 |
Study | |
D3 (vocational) | 9 |
S1 | 54 |
>S2 | 9 |
Level | |
Staff | 51 |
Supervisor – Assistant Manager | 15 |
Head of Division/Manager | 6 |
Length of work | |
1 – 5 | 44 |
6 – 10 >11 |
21 7 |
3.1.1. Descriptive Statistics
3.1.1.1. Information Technology Governance
Information Technology Governance variables were measured using instruments with six statements from five dimensions. The following were the results of the descriptive statistical test of Information Technology Governance variables (Table 6).
Table-6. Descriptive statistics of information technology governance.
Indicator | Mean |
Std. Deviation |
Principle | ||
The Information Technology Division produces information systems that are relevant and can meet the needs of every related business process, available in a timely, accurate, easily accessible manner |
4.15 |
0.89 |
Design & Standardization | ||
The Information Technology Division economically provides information systems, mainly related to the consumption of resources allocated to information technology. |
4.09 |
0.85 |
Infrastructure & Detection | ||
The Information Technology Division protects and guarantees the security of confidential and sensitive information, especially from those who have no right to know it. |
4.37 |
0.79 |
Innovation & Needs | ||
The Information Technology Division provides information when needed can be available immediately according to the expected performance, time and capabilities |
4.02 |
0.91 |
Target & Investment | ||
The Information Technology Division produces information that refers to laws and regulations that apply both nationally and internationally. |
4.27 |
0.79 |
The Information Technology Division produces information that comes from reliable sources that do not mislead decision-makers. |
4.19 |
0.92 |
Mean & SD Dimension | 4.23 |
0.85 |
Table 6 showed that the Information Technology Governance variable with its five dimensions had a mean value of 4.00 and above (very high) and the standard deviation of 0.70 and above. This shows that Information Technology Governance has been used in Indonesian banking companies. Obtaining accurate information as soon as possible is recognized by the organization as an essential tool for competitive survival and is considered as one of the crucial strategic sources (Weill & Ross, 2004).
Based on Table 6, for the Principle statement, the average respondent answered with a mean value of 4.15 and a standard deviation of 0.89. This shows that Indonesian banking companies already have an Information Technology Division that produces information systems that are relevant and can meet the needs of every related business process in a timely, accurate, and easily accessible manner.
Based on Table 6, for the design statement and standardization, the average respondent answered with a mean value of 4.09 and a standard deviation of 0.85. This shows that the design and standardization of information technology governance in Indonesian banking companies already has an Information Technology Division economically providing information systems, mainly related to the consumption of resources allocated to information technology.
Based on Table 6, for the infrastructure statement the average respondent answered with a mean value of 4.37 and a standard deviation of 0.79. This shows that infrastructure and discovery of information technology governance in Indonesian banking companies already have an Information Technology Division that protects and guarantees the security of confidential and sensitive information, especially from those who have no right to know it.
Based on Table 6., for the statement of innovation the average respondent answered with a mean value of 4.02 and a standard deviation of 0.91. This shows that innovation and needs in information technology governance in Indonesian banking companies already have an Information Technology Division providing information when needed can be immediately available according to the expected performance, time, and capabilities.
Based on Table 6., for the target statement and investment, the average respondent answered with a mean value of 4.23 and a standard deviation of 0.85. This shows that the target and investment in information technology governance in Indonesian banking companies already have an Information Technology Division producing information that refers to applicable laws and regulations both nationally and internationally, and the Information Technology Division provides information that comes from reliable sources so that it is not misleading decision-makers.
Internal Control variables were measured using instruments from 12 statements with five dimensions. The results from the descriptive statistical test of Internal Control variables can be seen in Table 7.
Table-7. Internal control of descriptive statistics.
Indicator | Mean |
Std. Deviation |
Control Environment | ||
The company has adequate standards of behavior and ethics | 4.26 |
0.88 |
The company has a control structure that covers the framework of planning, implementation, control, and supervision in achieving its objectives |
4.20 |
0.90 |
Mean & SD Dimensi | 4.23 |
0.89 |
Risk Assessment | ||
Management has a way or technique to control the risks that occur and run effectively | 4.18 |
0.89 |
The company has a part to identify risks to strengthen the internal control system | 4.23 |
0.74 |
The company can assess significant changes that can affect the internal control system | 4.05 |
0.83 |
Mean & SD Dimensi | 4.15 |
0.82 |
Control Activities | ||
The company has a clear organizational structure in reflecting tasks for achieving company goals | 4.11 |
0.94 |
The company applies specific procedures to provide physical security relating to assets | 4.27 |
0.77 |
The company requires the use of accounting documents to ensure that every accounting transaction is appropriately recorded |
4.27 |
0.90 |
Mean & SD Dimensi | 4.21 |
0.87 |
Information and Communication Systems | ||
The company requires that every transaction and activity that occurs has adequately been summarized | 4.27 |
0.84 |
The company has imposed a rule that every transaction and activity that occurs must be recorded on the appropriate date |
4.37 |
0.79 |
Mean & SD Dimensi | 4.32 |
0.81 |
Monitoring | ||
The leader communicates the lack of internal control to the responsible party | 4.16 |
0.78 |
The company's management conducts sudden checks on operations, accounting records and reports in an unspecified time |
4.11 |
0.88 |
Mean & SD Dimension | 4.13 |
0.83 |
Based on Table 7 for statements about the control environment, the average respondent answered with a mean value of 4.23 and a standard deviation of 0.89. This shows that the control environment in Indonesian banking companies already has adequate standards of behavior and ethics and has a control structure that covers the framework of planning, implementation, control, and supervision in achieving objectives. The control environment is the responsibility of top management who need clearly state the values of integrity and unethical activities that cannot be tolerated.
The company must identify and analyze the factors that create business risk and must determine how to manage these risks. Based on Table 7., for the statement of the average risk assessment, the respondents answered with a mean value of 4.15 and a standard deviation of 0.82. This shows that with regards to risk assessment, Indonesian banking companies already have a method or technique to control risks that occur and run effectively, has a part to identify risks or a portion of Risk Management, and can assess significant changes that can affect the internal control system.
Control activities to reduce the occurrence of fraud, management must design policies and procedures to identify specific risks faced by the company. Based on Table 7., for the statement of the dimensions of control activities, the average respondent answered with a mean value of 4.21 and a standard deviation of 0.87. This shows that control activities in Indonesian banking companies already have a clear organizational structure in reflecting tasks for achieving company goals, implementing specific procedures to provide physical security relating to assets, and requiring the use of accounting documents to ensure that each accounting transaction is recorded correctly.
The internal control system must be communicated to all company employees. Based on Table 7., for the statement of the dimensions of information and communication systems, the average respondent answered with a mean value of 4.32 and a standard deviation of 0.81. This shows that the information and communication system in Indonesian banking companies has been classified by requiring that every transaction and activity that occurs has been summarized correctly and on time, which has imposed a rule that each transaction and activity that happens must be recorded on the appropriate date.
The internal control system must be monitored regularly. If there is a significant shortfall, it must be immediately reported to top management or to the board of commissioners. Based on Table 7 for the statement of the average supervision dimension, the respondents answered with a mean value of 4.13 and a standard deviation of 0.83. This shows that the supervision of Indonesian banking companies has communicated the lack of internal control to the responsible parties and that the company's management has carried out sudden checks on operations, accounting records, and reports in an unspecified time.
Organizational Culture Variables are measured using instruments with seven statements, from seven indicators. The results from the descriptive statistical test of Organizational Culture variables can be seen in Table 8.
Table-8. Organizational culture descriptive statistics.
Indicator | Mean |
Std. Deviation |
Innovation and Risk-Taking | ||
The leadership encourages employees to express conflict openly as a media to make improvements or change strategies to achieve goals |
3.90 |
0.84 |
Pay attention to details | ||
The leadership encourages organizational units to work in a coordinated way to improve the quality and quantity of work produced |
4.11 |
0.84 |
Orientation to Results | ||
Leaders can explain the expectations of the organization to members/employees to help achieve the mission of the leadership/organization to improve performance |
4.06 |
0.86 |
Individual Orientation | ||
The leader can appreciate the freedom of each individual in expressing his opinion ideas for the progress of the organization/leadership |
4.09 |
0.90 |
Orientation to the Team | ||
The leader can explain the purpose of the organization to members/employees to help achieve the vision of the leadership/organization to improve the performance of the organization/leadership |
4.15 |
0.91 |
Aggressiveness | ||
Leaders tolerate members/employees to act aggressively in advancing the organization/leadership |
3.83 |
1.02 |
Stability | ||
Leaders give equal tolerance to members/employees freely and stably to advance the organization/leadership |
3.97 |
0.91 |
Table 8 shows that the Organizational Culture variable with the seven indicators had a mean value of 3.00 and above (high) and a standard deviation of 0.80 and above. This shows that the Organizational Culture in Indonesian banking companies is high on the beliefs, values, norms, habits, attitudes, and behavior of members in an organization created or developed by a group of people who become joint guidelines for organizational interaction to solve internal and external problems, as well as differentiating between one organization and another.
Based on Table 8, for the statement of indicators of innovation and risk-taking, the average respondent answered with a mean value of 3.90 (High) and a standard deviation of 0.84. This shows that innovation and risk-taking in Indonesian banking companies has encouraged employees to openly express conflict as a medium to make improvements or change strategies to achieve goals.
Based on Table 8, for statements from the indicators of recognition to detail, the average respondent answered with a mean value of 4.11 (Very High) and a standard deviation of 0.84. This shows that in terms ofattention to detail, Indonesian banking companies have encouraged organizational units to work in a coordinated way to improve the quality and quantity of work produced.
Based on Table 3.5, for statements from orientation indicators on the average results, the respondents answered with a mean value of 4.06 (Very High) and a standard deviation of 0.86. In terms of orientation of the results this shows that Indonesian banking companies have been able to explain the expectations of the organization to members/employees to help achieve the mission of the leadership/organization to improve performance.
Table-9. Descriptive statistics early warning fraud.
Indicator | Mean |
Std. Deviation |
Management characteristics and influence of Control Environment | ||
The company carries out professional compensation programs for all employees | 4.05 |
0.94 |
The company can create a climate of honest culture, openness, and mutual assistance between fellow employees and company management |
4.04 |
0.84 |
The company applies rules of conduct and codes of ethics in employees that are clear, easy to understand and adhere to |
4.13 |
0.87 |
The company has a policy for the recruitment of new employees in terms of background checks, verification of education, employment history, as well as personal references to prospective employees, including references to character and integrity |
4.12 |
0.94 |
Mean & SD Dimensi | 4.08 |
0.89 |
Industry Condition | ||
The company carries out an objective evaluation of compliance with company values and standards of behavior, and each violation is dealt with immediately |
4.05 |
0.91 |
The company can provide recognition and reward systems following the goals and results of performance, as well as equal opportunities for all employees |
4.13 |
0.92 |
The company carries out periodic, objective evaluations of compliance with company values | 4.06 |
0.89 |
Mean & SD Dimensi | 4.08 |
0.90 |
Operating and Financial Stability Characteristic | ||
The company has a complex organization and a clear separation of functions | 3.97 |
0.90 |
The company cooperates with the Independent Examination Committee in combating fraud | 4.26 |
0.90 |
The company is transparent and does not limit the auditor to access the information needed | 4.16 |
0.88 |
The company has an assistance program for employees who have difficulties in financial problems due to the existing economic pressure |
4.00 |
0.90 |
Mean & SD Dimensi | 4.09 |
0.89 |
Susceptibility of Assets to Misappropriation | ||
The company provides training in fraud awareness regarding the ethical behavior of employees and management |
4.18 |
0.86 |
The company can avoid and not tolerate any late reconciliation of financial statements | 4.05 |
0.97 |
The company applies periodic checks to employees and company management regularly | 4.05 |
0.91 |
Mean & SD Dimensi | 4.09 |
0.91 |
Inadequacy Internal Control | ||
The company conducts training regularly for all employees regarding company values and rules of behavior | 4.18 |
0.84 |
The company routinely imposes employee rotation on certain parts such as the Asset and Cash section | 3.91 |
0.94 |
The company instilled the impression that every fraud would get sanctions | 4.31 |
0.81 |
Mean & SD Dimension | 4.13 |
0.86 |
Based on Table 8, for statements from different orientation indicators, the average respondent answered with a mean value of 4.15 (Very High) and a standard deviation of 0.91. With regard to the orientation of individuals, Indonesian banking companies have been able to appreciate the freedom of each individual in expressing their ideas for the progress of the organization/leadership.
Based on Table 8, for statements from orientation indicators on the average team, the respondents answered with a mean value of 4.09 (Very High) and a standard deviation of 0.90. With regard to the orientation of the team the Indonesian banking company has been able to explain the goals of the organization to members/employees to help achieve the vision of the leader/organization to improve organizational performance/leadership.
Based on Table 8, for statements from aggressive indicators, the average respondent answered with a mean value of 3.83 (High) and a standard deviation of 1.02. This shows that Indonesian banking companies have tolerated members/employees acting aggressively in advancing the organization/leadership.
Based on Table 8, for the statement of the indicators of the average stability, the respondents answered stability with a mean value of 3.97 (High) and a standard deviation of 0.91. This shows that Indonesian banking companies have given equal tolerance to members/employees freely and steadily to advance the organization/leadership.
Variable Early Warning Fraud was measured using instruments with 17 statements from 5 dimensions. The results from the descriptive statistical test of Organizational Culture variables can be seen in Table 9.
Table 9 showed that the Early Warning Fraud variable with the 17 indicators had a mean value of 3.00 and above (High) and a standard deviation of 0.70 and above. This showed that the Early Warning Fraud in Indonesian banking companies is high on integrated efforts that can reduce the occurrence of the causes of the Red Flags Category. Cheating means a deviation and illegal act, which is done intentionally for specific purposes such as deceiving or misleading (mislead) to other parties, carried out by people both from within and from outside the organization.
Based on Table 9, for statements from the dimensions of management characteristic and influence over the average control environment, the respondents answered with a mean value of 4.08 (Very High) and a standard deviation of 0.89. This shows that Indonesian banking companies have carried out professional compensation programs for all employees, can create a climate of honest culture, openness and mutual assistance between fellow employees and company management, enforcing codes of conduct and codes of ethics in the environment employees who are clear, easy to understand and adhere to and have policies for the recruitment of new employees in terms of background checks, education verification, work history, and prospective employee personal references, including references to character and integrity.
Based on Table 9., for statements from the dimensions of Industry Condition, the average respondent answered with a mean value of 4.08 (Very High) and a standard deviation of 0.90. This shows that Indonesian banking companies have carried out objective evaluations of compliance with company values and standards of behavior, and every violation was handled immediately, able to provide recognition and reward systems following the goals and results of performance, and equal opportunities for all employees and carry out periodic, objective evaluations of compliance with company values.
Based on Table 9, for statements from the Operating and Financial Stability Characteristic dimension, the average respondent answered with a mean value of 4.09 (Very High) and a standard deviation of 0.91. This shows that Indonesian banking companies already have complex organizations. Clear separation of functions has collaborated with the Independent Audit Committee in combating fraud, transparency by not restricting auditors from accessing information needed, and having assistance programs to employees who had difficulties in financial problems due to the existing economic pressure.
Based on Table 9., for the statement from the Susceptibility of Assets to Misappropriation dimension, the average respondent answered with a mean value of 4.09 (Very High) and a standard deviation of 0.89. This shows that the susceptibility of assets to misappropriation in Indonesian banking companies has provided training in fraud awareness regarding the ethical behavior of employees and management, can avoid and not tolerate the late reconciliation of financial statements and impose sudden checks on employees and company management regularly.
Based on Table 9, for statements from the dimensions of Inadequacy Internal Control, the average respondent answered with a mean value of 4.13 (Very High) and a standard deviation of 0.86. This shows that internal inadequacy control in Indonesian banking companies has routinely conducted training for all employees regarding company values and rules of conduct, regularly imposes employee rotations on certain parts such as the Asset and Cash section, and implies the impression that every fraud will get sanctions.
In this study, hypothesis testing used Partial Least Square (PLS) analysis techniques with the smart PLS 3.0 program. The following is a schematic of the PLS program model tested, which can be seen in Figure 2.
Information Technology Governance (X1) variable consists of 5 dimensions with 6 statement indicators. The results of data processing can be seen in Table 10.
Table-10. Outer loading (convergent validity) information technology governance variable (X1).
Indicator |
Loading factor |
X1.1 |
0.81 |
X1.2 |
0.84 |
X1.3 |
0.76 |
X1.4 |
0.80 |
X1.5 |
0.81 |
Based on the results of data processing using SmartPLS 3.0, as seen in Table 10, that of the six indicators has a value of loading factor> 7.0. Thus, there are no indicators that were eliminated from the Information Technology Governance (X1) variable model because the value of loading factors must be greater than 0.7 for confirmatory studies. The internal Control variable (X2) consists of 5 dimensions with 12 statement indicators. The results of data processing can be seen in Table 11.
Figure-2. Display of PLS algorithm results.
Table-11. Outer loading (convergent validity) variable internal control (X2).
Indicator |
Loading Factor |
X2.1 |
0.85 |
X2.2 |
0.90 |
X2.3 |
0.89 |
X2.4 |
0.75 |
X2.5 |
0.89 |
X2.6 |
0.88 |
X2.7 |
0.73 |
X2.8 |
0.88 |
X2.9 |
0.83 |
X2.10 |
0.71 |
X2.11 |
0.86 |
X2.12 |
0.80 |
Based on the results of data processing using SmartPLS 3.0 as seen in Table 11, that of the 12 indicators has a value of loading factor> 7.0. Thus, there were no indicators that were eliminated from the Internal Control (X2) variable model. The Organizational Culture Variable (X3) consists of 7 question indicators. The results of processing data can be seen in Table 12.
Table-12 . Outer loading (convergent validity) Organizational Culture (X3).
Indikator |
Loading Factor |
X3.1 |
0.79 |
X3.2 |
0.90 |
X3.3 |
0.92 |
X3.4 |
0.92 |
X3.5 |
0.93 |
X3.6 |
0.85 |
X3.7 |
0.91 |
Based on the results of data processing using Smart PLS 3.0 as seen in Table 12, that of the seven indicators has a value of loading factor> 7.0. Thus, there are no indicators that are eliminated from the Organizational Culture (X3) variable model. Variable Early Warning Fraud (Y) consists of 5 dimensions with 17 question indicators. The results of data processing can be seen in Table 13.
Table-13. Outer loading (convergent validity) early warning fraud (Y).
Indicator |
Loading Factor |
Y1 |
0.86 |
Y2 |
0.87 |
Y3 |
0.89 |
Y4 |
0.91 |
Y5 |
0.90 |
Y6 |
0.88 |
Y7 |
0.91 |
Y8 |
0.87 |
Y9 |
0.89 |
Y10 |
0.86 |
Y11 |
0.81 |
Y12 |
0.86 |
Y13 |
0.76 |
Y14 |
0.81 |
Y15 |
0.86 |
Y16 |
0.72 |
Y17 |
0.81 |
Based on the results of data processing using SmartPLS 3.0 as seen in Table 13, that none of the 17 indicators had a value of loading factor> 7.0. Thus, there were no indicators that were eliminated from the Early Warning Fraud (Y) variable model. The results of discriminant validity testing obtained results, namely, cross-loading variable> 0.70 seen in Table 14.
Table-14. Discriminant validity.
Variable | IT Gov. (X1 |
IC (X2) |
OC (X3) |
EWF (Y) |
IT Gov. (X1) | 0.81 |
0.84 |
0.77 |
0.83 |
IC (X2) | 0.83 |
0.88 |
0.93 |
|
OC (X3) | 0.89 EWF |
|||
EWF (Y) | 0.89 |
0.85 |
Another way to test discriminant validity is to compare the square root of AVE for each construct with the correlation value between constructs in the model. A good AVE is assumed to have a value greater than 0.5. The result of AVE testing was that all contracts in the research model met the validity requirements. The test results are shown in Table 15.
Table-15. Average variance extracted (AVE).
Variable |
Average Variance Extracted (AVE) |
IT Governance (X1) |
0.67 |
Internal Control (X2) |
0.70 |
Organizational Culture (X3) |
0.80 |
Early Warning Fraud (Y) |
0.73 |
Based on the results of data analysis using PLS, the value of Cronbach's alpha for Information Technology Governance, Internal Control, Organizational Culture, and Early Warning Fraud variables showed values above 0.7. This meant that the contract was declared reliable. The results of the study are presented in Table 16:
Table-16. Composite reliability dan cronbachs alpha.
Variable | Composite Reliability |
Cronbachs Alpha |
IT Governance (X1) | 0.92 |
0.90 |
Internal Control (X2) | 0.96 |
0.96 |
Organizational Culture (X3) | 0.96 |
0.95 |
Early Warning Fraud (Y) | 0.97 |
0.97 |
The structural model of this research can be seen in Figure 3:
Figure-3. Display of Bootstrapping PLS Results.
The coefficient of determination aims to measure how far the ability of the model can go in explaining the variance of the dependent variable. If the value of the coefficient of determination is small or value below 0.500 (R2 ≤ 0.500) it means that the ability of independent variables to explain the dependent variable is minimal. Whereas if the determination coefficient value is greater than 0.500 (R2> 0.500), it means that the ability of the independent variables provides almost all the information needed to predict the variation of the dependent variable. The results are presented in Table 17.
Table-17. R-Square.
Variable | R Square |
R Square Adj. |
Early Warning Fraud | 0,89 |
0,88 |
Table 17 shows the R-square value of 0.89 for Variable Y (Early Warning Fraud), can be interpreted by X1 (Information Technology Management), X2 (Internal Control) and X3 (Organizational Culture) then it can explain Y (Early Warning Fraud) of 89%.
Hypothesis testing can be seen from the value of t-statistics provided that if the t-statistic value is> 1.96, then the hypothesis can be accepted. If the t-statistic value is below 1.96, the hypothesis will be rejected or, in other words, accept the null hypothesis (H0). The results of t-statistics can be seen in Table 18.
Table-18. Path Coefficient (mean, STDEV, T-Values).
Variable | Original Sample (O) |
Sample Mean (M) |
STDEV |
T-Statistic |
P-Value |
Information Technology Governance (X1) - Early Warning Fraud (Y) | 0.148 |
0.146 |
0.088 |
1.685 |
0.093 |
Internal Control (X2) - Early Warning Fraud (Y) | 0.534 |
0.536 |
0.113 |
4.731 |
0.000 |
Organizational Culture (X3) - Early Warning Fraud (Y) | 0.305 |
0.304 |
0.100 |
3.035 |
0.003 |
According to Table 18 above, information technology governance had an insignificant effect on early warning fraud. That was because the P-Value of the information technology governance variable was 0.093 or > 0.05. However, internal control variables and organizational culture significantly influence early warning fraud due to the P-Value of the two variables <0.05.
The results of data processing using the SmartPLS 3.0 program statistical tool where IT governance in the banking industry in Indonesia had an insignificant effect on early warning fraud, indicated that the banking industry in Indonesia has not yet empowered technology in its business activities. This is in line with statements made by Nugroho (2020); Wahyudi (2009) and Basuki and Husein (2018) that the banking industry, especially Islamic banking needs to increase investment in IT, to reach out and provide services to the public following the needs and desires under the current digital era as well as to maintain the internal security of banks. Thus, the information system found in the banking industry in Indonesia is still manual when compared to the information system found in developed countries.
The results of this study also showed the low level of innovation in the IT aspect in the banking industry in Indonesia. According to the results of the study, the innovation & needs indicator as to the lowest score. The score of the innovation & needs indicator was 4.02 and the design & standardization indicator was 4.09 as seen in Table 6. Therefore, IT governance in the banking industry in developing countries has a very significant influence on early warning fraud. The banking industry in developed countries already has system information and IT system that is integrated with all business activities (Weill & Ross, 2005; Weill & Ross, 2004). Therefore, the results of this research produced information that is different from the studies conducted in other countries and it states that IT governance has a positive and significant effect on early warning fraud (Luo, Li, Zhang, & Shim, 2010; Panigrahi, Kundu, Sural, & Majumdar, 2009).
The banking industry is an industry that has high regulation. That is because banks are financial institutions that function to collect funds from the public and channel them back to the community. Thus, the bank must maintain the trust of the people who hold funds in the bank. Therefore, if there is a fraud, it will lead to a decline in public confidence in the bank, which can result in the withdrawal of funds at the bank (Abduh, 2011; Nugroho & Bararah, 2018). Nevertheless, to prevent the massive withdrawal from the customer, internal control is needed as an early warning for fraud. Fraud committed by internal banks can be prevented early on.
Internal control is a mechanism contained in a bank institution that aims to ensure all activities and operational activities are following applicable procedures and regulations (Agbejule & Jokipii, 2009; Nugraha et al., 2020). The government, as a regulator, also has an interest in preventing fraud in internal banks. However, banks are also required to report activities related to anti-money laundering (AML) and counter-terrorism financing (CTF) (Favarel-Garrigues, Godefroy, & Lascoumes, 2011).
The implementation of internal control is carried out by an internal audit that checks all bank work units. Thus, the results in this study are also in line with research where internal control has a positive and significant effect on early warning fraud. The excellent implementation of internal controls in the banking industry in Indonesia is shown by the significant scores of all internal control components in Table 7 which include: Control Environment (4.23); Risk Assessment (4.15); Control Activities (4.21), Information and Communication Systems (4.32), and Monitoring (4.13). With the application of excellent internal control, fraud can be detected early.
The internal audit works closely with the audit committee to prevent fraud committed by management. The higher the employee position in an institution, the higher the risk of fraud and also the significant impact on the losses of the banks. Therefore, the focus of examining the financial condition and operational activities of the bank is not only in the scope of daily activities but also includes the activities of board management. The more scheduled audits carried out by internal audits and audit committees, the better the early warning of fraud at the bank (Krishnan, 2005).
Implementation of organizational culture in a company made a vital contribution in increasing the sense of responsibility and ownership of all employees. Leaders must set a good example and concern to the welfare of all employees so that the employees at the company feel valued and have a sense of ownership (Berson, Oreg, & Dvir, 2008; Nugroho et al., 2020). Thus, all employees will have a concern for things that will harm and prevent adverse actions for the organization or the company. Regarding the results of this study, the leadership aspect had the highest score of 4.15 and was followed by the pay attention to detail aspect with a score of 4.11 as seen in Table 8. Cultural organizations contribute to directing the behavior of individuals within the organization, whether the behavior is following the code of conduct and ethical or unethical according to the rules that apply to the organization or company (McConnell, 2013; Urumsah, Wicaksono, & Hardianto, 2018; Vollmer, 2018; Wicaksono & Urumsah, 2017).
The dynamics of the development of IT use in the banking industry require banks to have good IT governance to prevent fraud from happening early. However, the results of this study state that IT governance in the banking industry has an insignificant influence on early warning for fraud. This is due to the still low use of IT in the banking industry in Indonesia. However, the banking industry has adequate internal controls because banking is a high-regulated business. This was indicated by the results of this study, which states that internal control has a positive and significant influence on early warning fraud. An organizational culture that shows professionalism in carrying out duties following the provisions in force has a substantial and positive impact on early warning fraud.
Funding: We received grant funding from the Ministry of Research and Technology / National Research and Innovation Agency. |
Competing Interests: The authors declare that they have no competing interests. |
Acknowledgement: Our thanks to the Universitas Mercu Buana Research Center for providing support and motivation. |
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