https://archive.aessweb.com/index.php/5002/issue/feed 2024-11-19T04:50:57-06:00 Open Journal Systems https://archive.aessweb.com/index.php/5002/article/view/5232 2024-11-19T03:55:15-06:00 Mugahed Mahyoub mugahed.mahyoub2022@gmail.com Roslan Ja’afar jroslan@ukm.edu.my Nur Laili Ab Ghani nurlaili@ukm.edu.my

<p>The present study examines the influence of ESG controversies on the financial performance of listed banks in the Asia-Pacific region (APAC). The nexus between environmental, social, and governance (ESG) metrics and financial performance has garnered significant attention from academics, corporations, executives, and regulators in the present era. In addition, this study investigates whether board activity moderates the relationship between ESG controversies and bank performance. This study adopts a quantitative approach and employs a cross-country sample of 54 banks with 540 bank-year observations from 2013 to 2022. The data were compiled from the London Stock Exchange Group (LSEG) database and examined using panel data regression techniques. The findings indicate that the ESG controversies have a notable adverse effect on the performance of banks, as measured by Tobin's Q. Interestingly, the study discovered that board activity alleviates the negative influence of ESG controversies on bank performance. These empirical findings aid investors and managers in assessing the impact of ESG controversies and board activity on bank performance. Moreover, the empirical findings can aid bank managers in implementing a proactive governance-oriented approach. Particularly, board activity should be regarded as a method to reduce the negative effects of ESG controversies on performance.</p>

2024-11-19T00:00:00-06:00 Copyright (c) 2024 https://archive.aessweb.com/index.php/5002/article/view/5233 2024-11-19T04:50:57-06:00 Ramatun Anggraini Kiemas anggraini.ramatun@gmail.com Noermijati nurmi@ub.ac.id Ananda Sabil Hussein sabil@ub.ac.id Mugiono mugiono@ub.ac.id

<p>This research examines and validates the theory of service-dominant logic through the co-creation process between service providers and training consumers by investigating the effects of experience quality on customer loyalty. The study posits that the achievement of training and trust mediate the relationship between experience quality and customer loyalty, while the image of the training institution moderates the impact of experience quality on customer loyalty. The population for this study comprises individuals who have participated in and successfully completed training programs organized by the Agency for Technological Assessment and Application (AAAT). Employing non-probability random sampling, a sample of 182 individuals was selected for survey administration. The research model was subsequently tested using SmartPLS. This study reveals that the quality of experience exerts a significant influence on customer loyalty. Furthermore, it identifies that the outcomes of training and the establishment of trust serve as mediators in the relationship between experience quality and customer loyalty. However, the research indicates that the image of the training institution does not moderate the effect of experience quality on customer loyalty. This study offers significant practical implications for marketing management, particularly in understanding the influence of experience quality on customer loyalty. The findings serve as a valuable reference for developing both theoretical and empirical models. This study is the first to advance the service-dominant logic theory by incorporating value-in-use, and it introduces the mediating roles of training achievement and trust, as well as the moderating role of the training institution's image. The research specifically examines the impact of experience quality on customer loyalty among consumers of the AAAT training institution.</p>

2024-11-19T00:00:00-06:00 Copyright (c) 2024