CHAN, W. T. Y.; LEUNG, C. H. Mind the Gap: Discrepancy Between Customer Expectation and Perception on Commercial Chatbots Usage . Asian Journal of Empirical Research, [S. l.], v. 11, n. 1, p. 1–10, 2021. DOI: 10.18488/journal.1007.2021.111.1.10. Disponível em: https://archive.aessweb.com/index.php/5004/article/view/4325. Acesso em: 29 apr. 2024.