Hai, P. T., Toan, L. D. ., Tam, V. V. and Thuong, M. T. . (2017) “Factors Affecting Customer Satisfaction with the Quality of Services: Empirical Evidence at da Nang International Airport, Vietnam”, Asian Journal of Empirical Research, 7(3), pp. 61–74. doi: 10.18488/journal.1007/2017.7.3/1007.3.61.74 .