JAFARI, H. . Application of EFQM Excellence Model to Persian Gulf Marine Passenger Terminal. Journal of Asian Business Strategy, [S. l.], v. 3, n. 8, p. 200–209, 2013. Disponível em: https://archive.aessweb.com/index.php/5006/article/view/4092. Acesso em: 22 jul. 2024.