FERNANDO, W. Factors Associated with Customer Satisfaction towards Customer Loyalty among Star Grade Hotels. Journal of Asian Business Strategy, [S. l.], v. 9, n. 2, p. 193–203, 2019. DOI: 10.18488/journal.1006.2019.92.193.203. Disponível em: https://archive.aessweb.com/index.php/5006/article/view/4236. Acesso em: 16 may. 2024.