Jugenissova , Radmila Salemovna, Benjamin Chan Yin-Fah, Lim Li-Chen, and Han Kok-Siew. “A Study an Unpleasant Banking Experiences and Complaint Behavior in Kazakhstan”. International Journal of Asian Social Science 4, no. 7 (July 1, 2014): 835–843. Accessed November 22, 2024. https://archive.aessweb.com/index.php/5007/article/view/2681.