Musaba, Chileshe Ng’andu, Emmanuel C Musaba, and Simon I.R Hoabeb. “Employee Perceptions of Service Quality in the Namibian Hotel Industry: A SERVQUAL Approach”. International Journal of Asian Social Science 4, no. 4 (April 15, 2014): 533–543. Accessed May 18, 2024. https://archive.aessweb.com/index.php/5007/article/view/2655.