Critical Success Factors and Performance Evaluation Model for the Development of the Urban Public Bicycle System

Abstract

The public bicycle is a low emission vehicle that provides social, environmental and traffic related benefits. Currently, many cities around the world have integrated a public bicycle system (PBS) into their urban blueprint as a new transport model for mainstream public transport system. Taipei City has also set up a PBS. The main purpose of this study is to create a model and evaluate the service performance of Taipei’s PBS by adopting the Fuzzy Delphi and IPA methods. The study results can provide the operators with the necessary foundation for operational improvements. Moreover, the study architecture, methods and model can serve as important reference to promote PBS in other cities.