Abstract
The primary objective of work study techniques to increase productivity and conduct in this context is to reduce costs. However, the result of work-study techniques not only intended to provide a benefit to the company, but also to the customers. Before starting work study techniques in this regard, the firm gaze customers, satisfaction and dissatisfaction, and general thoughts were asked to learn. According to customers' concerns and expectations about the company conduct various analyzes were thought to be more accurate and precise. Bursa Inegol operating loss for medium-and large-scale furniture enterprises to increase their productivity and reduce the time for that company owners and managers' satisfaction in this respect, discontent, customer trends, objectives, expectations and ideas for finding of this study is to assess the lost time. Accordingly, the results of the analysis of a simple but highly effective technique for the diagnosis of the problem and cause-and-effect diagrams, Pareto and analyzed.