Nowadays, students have learn to accept the reality of online learning. Therefore, this quantitative study aims to explore how behaviour and social factors can influence online learning. 203 participants responded to the instrument which is a survey. The findings show that the implication of online and distance learning (ODL) is to help students in getting to know each other as well as having the social, cognitive and situational presence. The instrument of teaching, social and cognitive presence based on Social Cognitive Theory (SCT) is measured in order to improve the management of ODL in university during post-COVID-19 pandemic. The first research question looks at how behaviour factors (social presence) influence online presence. Next the study also investigates how cognitive factors influence online presence. The final research question looks at how situational factors (teaching presence) influence online presence. In overall, ODL management in post-COVID-19 pandemic is expected to be more challenging than during or before the pandemic. The shift that happen caused a lot of physical, mental, and emotional responses from the teaching and learning community in general. Instrument teaching, social and cognitive presence are investigated thoroughly and interesting results found in this study is beneficial for future decision support system (DSS) development in the case for community of inquiry.