Academic Quality Assurance Process: A Case Study of Examination Process at College of Information Technology, Universiti Tenaga Nasional (UNITEN)
View Abstract View PDF Download PDF

Keywords

Quality assurance, ISO standards, Examination process, standard operating procedure, Higher learning institution, Education.

How to Cite

Bakar, A. B. A. ., & Sulaiman, R. B. (2014). Academic Quality Assurance Process: A Case Study of Examination Process at College of Information Technology, Universiti Tenaga Nasional (UNITEN). International Journal of Asian Social Science, 4(2), 121–131. Retrieved from https://archive.aessweb.com/index.php/5007/article/view/2611

Abstract

Quality assurance process in education is essential to ensure the quality of education especially at a higher learning institution. This paper will discuss the academic quality assurance process for examination processes at UNITEN. In UNITEN, the examination processes are using the ISO 9001: 2008 standard. A study was conducted for three consecutive semesters to investigate whether the academicians have successfully followed the standard operating procedure in preparing examination questions. Common mistakes were identified and investigated further for business process improvement such as cycle time and time completion in the examination processes. The outcome from this study will be used to improve the related processes and operating procedures.

View Abstract View PDF Download PDF

Downloads

Download data is not yet available.