Abstract
Ensuring students' psychological well-being is critical to their academic success and overall growth. The study examines students' psychological challenges to identify the type of assistance that the English Department at Muhammadiyah Malang (UMM), Indonesia, should provide. This is done to reduce negative feelings that may be affecting their motivation to excel in English class. The study employs quantitative analysis for identifying statistical trends while also incorporating qualitative data to clarify the underlying causes of these trends through a two-phase data collection strategy. During the first phase, a survey was distributed to all English major students. In the second phase, semi-structured interviews were conducted to gather information in the form of narratives or experiences that participants believed were relevant to the issues discussed. The study reveals that negative emotions significantly impact the well-being of ESL students, with linguistic barriers and familial restraints being common factors. It is imperative that the department recognizes the fundamental role of emotional well-being in shaping students' academic trajectories and advocates for holistic approaches that address both psychological and educational needs. This section concludes with actionable recommendations for institutions, including the adoption of adaptive coping strategies and the implementation of comprehensive care procedures.